THE EFFECT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON EMPLOYEE PRODUCTIVITY IN STAR RATED HOTELS IN KENYA

Abstract

This study aimed atassessingorganizational citizenship behavior on employee productivity in star-rated hotels in Kenya.The target population was 4725employees, and the sample size was 214 employees. Explanatory design was employed. Stratified sampling was used to select departments, and simple random sampling to select respondents. Structured questionnaires were used to collect data, which was analyzed using Bias corrected Bootstrapping method, of Structural Equation modeling. The study established a significant effect of organizational citizenship behavior on employee productivity