UtafutajiDepartment of Business management Kwa Somo "ISO 9001:2008 STANDARD IMPLEMENTATION, ISO 9001:2008 STANDARD CERTIFICATIONS, PUBLIC UNIVERSITIES SUSTAINABLE PERFORMANCE, SERVICE DELIVERY ENHANCEMENT IN UNIVERSITIES',"
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EFFECT OF ISO 9001:2008 STANDARD CERTIFICATIONS ON SUSTAINABLE PERFORMANCE OF KENYAN PUBLIC UNIVERSITIES
(University of Eldoret, 2019)The implementation of International Standards for Organizations (ISO) is likely to benefit educational institutions through enhancing service delivery and improving performance. Most of the public universities in Kenya are ...