School of Business, Economics and management sciences

MODERATING EFFECT OF CUSTOMER SATISFACTION ON THE RELATIONSHIP BETWEEN SERVICE QUALITY DIMENSIONS AND PERFORMANCE OF STAR-RATED HOTELS IN NORTH RIFT REGION, KENYA

KANGOGO, EVERLYNE J. (University of Eldoret, 2024)

The performance of firms in the hospitality sector is crucial for competitiveness and sustainability, particularly in star-rated hotels. This study focused on the North Rift Region of Kenya. The main objective was to ...

EFFECTS OF INFORMATION TECHNOLOGY PRACTICES ON SERVICE DELIVERY IN STAR-RATED HOTELS IN UASIN GISHU COUNTY, KENYA

KIPTANUI, MARION JEPKORIR (University of Eldoret, 2024)

Service delivery in star-rated hotels across the globe is a complicated phenomenon that requires an extraordinary level of attention to detail, customer focus and operational efficiency. Information Technology (IT) has ...

Critical Incident Stress Management and Job Satisfaction among National Police Service Officers

Chesang, Lilian; Ngari, Christine; Bartocho, Evaline (International Journal of Academic Research in Public Policy and GOvernance, 2024)

The purpose of the study was to examine the moderating effect of employee wellbeing on the relationship between critical incident stress management and job satisfaction among the same officers. The study was guided by ...

Moderating Effect of Customer Satisfaction on the Relationship Between Assurance Dimension and Performance of Star Rated Hotels in North Rift Region, Kenya

Kangogo, Jemutai Everlyne; Makomere, Julie; Karei, Rachel (Journal of Frontiers of Humanities and Social Sciences, 2024)

The performance of firms, particularly in the hospitality sector like hotels, is critical. It encompasses various dimensions including efficiency, effectiveness, profitability and growth. The hotel sector is a major ...

Impacts of Armed Conflicts on Tourism in Protected Areas and Their Environment in Virunga National Park, Democratic Republic of Congo

Byemba, Atosha; Ariya, George; Ipara, Hellen (International Journal of Research and Innovation in Social Science (IJRISS), 2024)

Armed conflicts have been on the rise in the Democratic Republic of Congo. It harms the country’s destination image with respect to tourism. Evidence demonstrates that violence have a negative effect on demand for tourism. ...

Examining crises resilience in tourism : A systematic review of literature

Kanyamwa, Lunanga Félix; Ariya, George; Omagwa, Priscillah (Journal of Sustainability and Resilience, 2024)

This study is the systematic review of literature on the resilience of tourism businesses. Following the various crises and disasters that shook the World between 2000 and 2020, the interest of researchers in tourism ...

Relationship Between Environmental Cost Disclosure and Financial Performance of Manufacturing and Construction Firms Listed in Nairobi Securities Exchange; The Moderating Effect of Firm Size

Malakwen, J. Ruth; Tarus, John (Journal of Business, Economics and Management Research Studies, 2024)

Environmental issues have become increasingly prominent, driving the need for companies to operate transparently and responsibly. This study investigated the moderating effect of firm size on the relationship between ...

EFFECTIVENESS OF CREDIT POLICY ON MANAGEMENT OF NON-PERFORMING LOANS IN KENYAN COMMERCIAL BANKS

ATIENO, EUNICE MACREAN (University of Eldoret, 2023)

The financial growth and stability of commercial banks majorly depend on regular loan repayments by their borrowers. In the recent past, commercial banks have been facing challenging matters originating from steady ...

MODERATING EFFECT OF TECHNOLOGY ON THE RELATIONSHIP BETWEEN INVENTORY MANAGEMENT PRACTICES AND PERFORMANCE OF SELECTED SUPERMARKETS IN ELDORET CITY, KENYA

JELIMO, SHARON (University of Eldoret, 2024)

Inventory management practices play a vital role in minimizing costs and maximizing profits, as well as meeting customer demands by making sure there is enough stock at the right quantity and quality and available at the ...

DETERMINANTS OF FINANCIAL PERFORMANCE OF COMMERCIAL BANKS LISTED IN NAIROBI SECURITIES EXCHANGE, KENYA

OSEKO, DEBORAH KWAMBOKA (University of Eldoret, 2024)

The main goal of every banking institution is to operate profitably in order to maintain stability and sustainable growth. External and internal economic environments are viewed as critical drivers for bank performance. ...

ASSESSING TOURISM BUSINESS RESILIENCE TO CLIMATE CHANGE VARIABILITY IN LAKE BARINGO REGION, KENYA

KANYAMWA, LUNANGA FELIX (University of Eldoret, 2024)

The academic literature indicates mixed impacts of climate change on tourism businesses. The impact is depicted as somewhat positive in certain instances but mainly negative and some cases disastrous. Lake Baringo region ...

EFFECTS OF ARMED CONFLICTS ON TOURISM ACTIVITIES IN VIRUNGA NATIONAL PARK AND ITS SURROUNDINGS IN THE DEMOCRATIC REPUBLIC OF CONGO

BYEMBA, ATOSHA (University of Eldoret, 2024)

Armed conflicts have been on the rise globally, and this typically harms a country's destination image in terms of the demand side of tourism. Evidence demonstrates that threats and violence arising armed conflicts have ...

EFFECT OF STRATEGIC LEADERSHIP STYLES ON INNOVATIVE PERFORMANCE OF SMALL AND MEDIUM ENTERPRISE IN UASIN GISHU COUNTY KENYA

OKONJO, LINDA ACHIENG (University of Eldoret, 2024)

Small and medium size enterprises are an integral part of a growing economy; According to Uasin Gishu County records there are 1611 registered SMEs in Eldoret Town. The focus therefore, should be directed at the establishment ...

Effects of Budget Planning on Financial Performance of Selected SMEs in Eldoret Town, Kenya Moderated by Digital Finance Services

Jepleting, Gladys; Tarus, John; Shitote, Zachariah (INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS), 2024-11)

The study intention was to investigate effects of budget planning on financial performance of selected SMEs in Eldoret town, Kenya, moderated by digital financial services. Specific objectives of the study were to examine ...

The Moderating Effect of Self-control on the Relationship between Financial Knowledge and Retirement Planning among Commercial Bank Employees in Eldoret Town, Kenya

Cheserek, Gladys; Simiyu, Gabriel; Tarus, John K. (Asian Journal of Economics, Business and Accounting, 2024-11)

Retirement planning is a goal-oriented behavior where individuals devote effort to prepare for their retirement life effectively, thus reducing retirement worry, keeping stress under wraps, and enhancing retirement ...

The Moderating Effect of Regional Economic Policies on The Relationship Between Tax Compliance and Financial Sustainability of SMES in Trans Nzoia County

Bett, Cheptoo Purity; Tarus, K.John; Wanjala, Arnold (Journal of Business, Economics and Management Research Studies, 2024-11)

Vision 2030 is Kenya's national long-term growth plan that identifies SMEs as key drivers of economic development. Financial sustainability indicates entrepreneurial activities that are healthy in ...