Sustainable tourism is key in any destination because it improves and gives chances for continuity in tourism development. However, poor road networks, decrease in number of tourists in some of the destinations coupled ...

In reaction to technology advancements, many firms have reoriented themselves in order to draw in and keep clients as well as maintain sustainability. Companies who don't use social media to engage with customers lose ...

Service delivery in star-rated hotels is a complex process that demands meticulous attention to detail, customer-centricity and operational efficiency. This study evaluated the effect of automated check-in systems on ...